Privacy Policy

Privacy Policy for Agent Fixup

This Privacy Policy explains how Agent Fixup, Inc. (“Agent Fixup”, “we”, “us”, or “our”) collects, uses, shares, and processes personal information in connection with our websites, including www.agentfixup.com and other websites we own and operate that link to this Privacy Policy (the “Sites”), the Agent Fixup mobile application (the “App”), and related content, platforms, services, products, and other functionality offered on or through our services (collectively, the “Services”). This Privacy Policy does not address our privacy practices relating to Agent Fixup job applicants, employees, and other personnel.

1. WHAT IS PERSONAL INFORMATION?

When we use the term “personal information” in this Privacy Policy, we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a person or household. It does not include aggregated or de-identified information that is maintained in a form that is not reasonably capable of being associated with or linked to a person.

2. HOW WE COLLECT AND USE PERSONAL INFORMATION

Personal Information Collected from Individuals

The categories of personal information we collect from individuals through the Services may include:

• Contact Information: Includes first and last name, email address, mailing address, and phone number. We use this information to fulfill your request or transaction and to communicate with you directly.
• Account Information: Includes personal and/or business information you provide when registering for an account to use our Services. This may include your first and last name, email address, username, password, and billing and payment card information. If you are an administrator for your company, we will also collect information to create your company profile. We use this information to administer your account, provide relevant Services and information, communicate with you regarding your account, and for customer support purposes. We utilize a third-party provider to process payments on our behalf and do not accept payment directly through our Services.
• Financial Information: Includes bank, credit or debit card numbers, account type, routing number, bank institution name, account balances, credit history, investment activity, income or source of funds, and payment/transaction history. We use third-party payment processors, such as Stripe, to process credit card payments. We do not retain personally identifiable financial information related to credit card payments; this information is provided directly to our third-party processor. The payment processor’s use of your personal information is governed by their privacy notice. To view Stripe’s privacy policy, please click here.
• Recorded Conversations: Includes information you provide about yourself during recorded calls with members of the Agent Fixup team. We use this information to provide our Services and for training and quality assurance.
• Other Inquiry and Communications Information: Includes information provided via email, phone calls, or text messages, as well as contact information provided through our Services. We use this information to investigate and respond to your inquiries, communicate with you, enhance our services, and manage and grow our organization.
• Marketing Emails Information: Includes your email address and communication preferences. We use this information to manage our communications with you and to send you information about products and services we think may interest you. You can stop receiving marketing emails by clicking the “unsubscribe” link in any such email. Note that you cannot unsubscribe from certain service-related communications (e.g., account verification, transaction confirmations, technical or legal notices).
• Information Collected Through the Use of the Services: Includes any files, documents, videos, images, data, or information you choose to upload or transmit through your communications with us or other users, or your use of the Services (“User Content”). User Content and any information contained within it, including personal information, is stored and collected as part of the Services. We use the User Content to provide you with the Services.
• Feedback Information: Includes feedback, testimonials, and ratings you provide regarding our services or products. We use this information to communicate with you, conduct market research, inform our marketing and advertising activities, and improve and grow our business. By submitting such information, you grant Agent Fixup the right to post and publish it at our sole discretion. With your consent, we may post your testimonial along with your name.
• Commercial Information: Includes primary and secondary business addresses, ownership information, products or services purchased or considered, purchasing or consumption histories or tendencies, and home purchase information (such as address, type of home, and price range). We use this information as requested by title agents, title companies, or in connection with settlement and closing services. This information may also be used in connection with “Buy Before You Sell” transactions.
• Professional or Employment-Related Information: Includes occupation, title, performance evaluations, and prior employment history.
• Business Representative Contact Information: If you are a business representative, we collect information in connection with the performance of agreements or potential agreements with us. This may include your first name, last name, company contact information (e.g., email, phone, address), job title, and any other information related to the performance of the agreement.

Personal Information from Third Parties

We also obtain personal information from third parties, which we often combine with personal information collected either automatically or directly from an individual.

• Our Affiliates: We may receive personal information from other companies and brands owned or controlled by Agent Fixup, and other companies owned by or under common ownership as Agent Fixup.
• Your Employer / Company: If you engage in our Services through your employer or company, we may receive information from the company, such as your name and contact information.
• Service Providers: Our service providers that perform services solely on our behalf, such as survey and marketing providers and payment processors, collect personal information and often share some or all of this information with us. This may include contact information, demographic information, payment information, and information about your communications and related activities. We use this information to administer and facilitate our services and marketing activities.
• Business Partners: We may receive your information from our business partners, such as companies that offer their products and/or services on our Services. We use this information to administer and facilitate our services, your orders, and our marketing activities.
• Single Sign-On: We may use single sign-on (“SSO”) to allow a user to authenticate their account using one set of login information, including through Google. We will have access to certain information from those third parties in accordance with the authorization procedures determined by them, which may include your name, username, email address, language preference, and profile picture. We use this information to operate, maintain, and provide you with the features and functionality of the Services. We may also send you service-related emails or messages (e.g., account verification, customer support, changes, or updates to features of the Services, technical and security notices).
• Social Media: When you interact with our Services through various social media networks, such as “Liking” us on Facebook, following us, or sharing our content on Google, Facebook, LinkedIn, or other social networks, we may receive some information about you that you permit the social network to share with third parties. The data we receive depends on your privacy settings with the social network and may include your profile information, profile picture, gender, username, user ID associated with your social media account, age range, language, country, and any other information you permit the social network to share with third parties. You should always review and, if necessary, adjust your privacy settings on third-party websites and social media networks and services before sharing information or linking or connecting them to other services. We use this information to operate, maintain, and provide you with the features and functionality of the Services, as well as to communicate directly with you, such as sending you email messages about products and services that may interest you.
• Other Sources: In addition to third-party data providers, we may also collect personal information about individuals from government agencies, publicly available sources, or through transactions such as mergers and acquisitions. We use this information to operate, maintain, and provide you with the features and functionality of the Services, as well as to communicate directly with you, such as sending you email messages about products and services that may interest you.

Other Uses of Personal Information

In addition to the above, we may use personal information:

• To provide you with products or services that you request or express interest in;
• To provide, improve, test, update, and monitor the Services or diagnose or fix technology problems;
• For training and quality assurance purposes, such as by reviewing recordings of conversations we have with you;
• To manage our organization and its day-to-day operations;
• To communicate with you via social media and to send you email messages and notifications;
• To customize the advertising and content you see;
• To respond to your emails, comments, questions, or requests for customer service;
• To market our Services to individuals, including through email and social media;
• To administer, improve, and personalize our Services, including by recognizing individuals and remembering their information when they return to our Sites;
• To facilitate customer benefits and services, including customer support through our command center services;
• To identify and analyze how individuals interact with our Services;
• To conduct research and analytics on our user base and our Services;
• To improve and customize our Services to address the needs and interests of our user base and other individuals we interact with;
• To test, enhance, update, and monitor the Services, or diagnose or fix technology problems;
• To help maintain the safety, security, and integrity of our property, Services, technology assets, and business;
• To facilitate corporate business transactions, such as a merger, acquisition, joint venture, or financing or sale of company assets, or in the event of insolvency, bankruptcy, or receivership;
• To defend, protect, or enforce our rights or applicable contracts and agreements;
• To prevent, investigate, or provide notice of fraud or unlawful or criminal activity;
• To comply with legal obligations; and
• For any other purpose we may describe when you provide the information.

3. COOKIES AND OTHER DATA COLLECTION TECHNOLOGIES

We, and our third-party partners, automatically collect information you provide to us and information about how you access and use the Services when you visit our online services, read our emails, or otherwise engage with us, such as through chat services. We typically collect this information through a variety of tracking technologies, including (i) cookies or small data files that are stored on your computer and (ii) other, related technologies, such as web beacons, pixels, embedded scripts, location-identifying technologies, and logging technologies (collectively, “tracking technologies”). We may use third-party partners or technologies to collect this information. Information we automatically collect about you may be combined with other personal information we collect directly from you or receive from other sources.

We, and our third-party partners, use cookies and other tracking technologies to automatically collect usage and device information, such as:

• Device Information: Information about the computer, tablet, smartphone, or other device you use, such as your IP address, browser type, Internet service provider, device type/model/manufacturer, operating system, mobile carrier, model and manufacturer, phone number, date and time stamp, and a unique ID that allows us to uniquely identify your browser, mobile device, or your account (including, for example, a persistent device identifier or an Ad ID), and other such information. We may also work with third-party partners to employ technologies, including the application of statistical modeling tools, which permit us to recognize and contact you across multiple devices.
• Usage Information: Information about the way you access and use our Services, such as the site from which you came and the site to which you are going when you leave our services, how frequently you access the Services, whether you open emails or click the links contained in emails, whether you access the services from multiple devices, and other browsing behavior and actions you take on the Services.
• Interaction Information: Information about how you use the Services, such as the pages you visit, the links you click, the ads you view and click on, videos you watch, and other similar actions. We may also use third-party tools to collect information you provide to us or information about how you use the Services and may record your mouse movements, scrolling, clicks, and keystroke activity on the Services and other browsing, search, or purchasing behavior. These tools may also record information you enter when you interact with our Service or engage in chat features through our Services. For example, we use Hotjar to better understand our users' needs and optimize our Service. Hotjar is a technology service that helps us better understand our users' experience (e.g., how much time they spend on which pages, which links they choose to click, what users do and don't like), enabling us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users' behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
• Location Information: Information about your location, such as general geographic location that we or our third-party providers may derive from your IP address.
• Analytics Information: We may collect analytics data or use third-party analytics tools such as Google Analytics to help us measure traffic and usage trends for the Services and to understand more about the demographics of our users. You can learn more about Google’s practices at https://www.google.com/policies/privacy/partners and view its opt-out options at https://tools.google.com/dlpage/gaoptout.

All information collected automatically through these tools allows us to improve your customer experience. For example, we may use this information to enhance and personalize your user experience, monitor and improve our Sites and Services, and improve the effectiveness of our Services, offers, advertising, communications, and customer service. We may also use data collected through tracking technologies to (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including targeted content and advertising; (c) identify you across multiple devices; (d) provide and monitor the effectiveness of our services; (e) monitor aggregate metrics such as the total number of visitors, traffic, usage, and demographic patterns on our website; (f) diagnose or fix technology problems; and (g) otherwise to plan for and enhance our services.

Please note that we link some of the personal information we collect through cookies with other personal information that we collect about you for the purposes described above.